Shipping and Refund Policy

Thank you for choosing DeluxProject as your trusted source for high-quality electronics and gadgets. We strive to provide you with a seamless shopping experience from the moment you place your order to the delivery of your products. In this section, we will outline our shipping and refund policies to ensure transparency and clarity.

Shipping

At DeluxProject, we understand the importance of timely delivery. That's why we partner with reliable shipping carriers to ensure your products reach you as quickly as possible. Our shipping options include standard and expedited shipping, allowing you to choose the option that best suits your needs.

Once your order is placed, our dedicated team will process it within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped. Please note that shipping times may vary depending on your location and the shipping method selected.

For domestic orders, you can expect your package to arrive within 3-7 business days with standard shipping and 1-3 business days with expedited shipping. International orders may take longer to arrive due to customs clearance and other factors.

It's important to ensure that the shipping address provided during checkout is accurate and complete. DeluxProject is not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer support team as soon as possible.

Refunds

We want you to be completely satisfied with your purchase from DeluxProject. If for any reason you are not satisfied with your product, we offer a hassle-free refund policy.

If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the product. Please note that the item must be in its original condition and packaging for a refund to be processed.

Once we receive the returned item, our team will inspect it to ensure it meets the refund criteria. If approved, a refund will be issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or damaged product.

If you have any questions or concerns regarding our shipping and refund policies, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.